
Unity · 2021
Redefining success.
Unity Mars was an AR tool tracking at 40% of plan, and customers didn't understand it. We fixed the story and churn dropped. Then we bundled it and usage jumped 300%.
- 30% lower churn
- $250K → $0 ad spend cut
- 300% more usage after bundling
Get the details
- Problem. Mars was sold as its own product, but it was an add-on. Customers were confused. Did they even need it?
- Approach. We talked to users, lost customers, and sales. Same answer every time. Mars made hard AR work faster by cutting testing time and giving devs simulated environments.
- ICP. Agencies that lose money on testing time. Pro developers who know the pain of debugging an AR app.
- Fix. New positioning, messaging, sales deck, and product page. Tested new pricing and win-backs. I stopped paid ads, cancelled an agency rebrand, and sold to Unity customers already building AR.
- Bundle. Then we stopped selling Mars as an add-on and bundled it with Unity Pro. Conversion and retention of our key SKU went up with our ICP.
Sometimes the right move is saying no and rethinking how the product is sold. The product was good. The market fit needed a rethink.

